Privacy Policy

Introduction to Our Commitment

Luminyx is dedicated to maintaining the trust and confidence of our visitors and customers. We believe in transparency and want you to understand exactly what data we collect, why we collect it, and how we use it. Our goal is to provide a secure and trustworthy online experience while delivering high-quality natural supplements and cosmetics.

This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. By using our services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as posting messages in our online forums or entering competitions), or otherwise when you contact us.

• Contact Data: Name, address, email address, telephone number.
• Account Data: Username, password, purchase history.
• Payment Data: Payment card details (processed by secure third-party payment processors, we do not store full card details).
• Communication Data: Any messages you send to us via email or contact forms.
• Demographic Data: Age, gender, preferences (optional).

Information Automatically Collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our website. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

• Log and Usage Data: IP address, device information, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
• Device Data: Information about your computer, phone, tablet, or other device you use to access the website, such as device ID, model, and manufacturer.
• Location Data: While not precise, your IP address can give an approximate location.

How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To post testimonials: We post testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial.
• To deliver targeted advertising to you: We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
• To fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website.
• To respond to your inquiries/offer support: We use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To enable user-to-user communications: We may use your information in order to enable user-to-user communications with your consent.
• To request feedback: We may use your information to request feedback and to contact you about your use of our website.
• To protect our Services: We may use your information as part of our efforts to keep our website safe and secure.
• To administer prize draws and competitions: We may use your information to administer prize draws and competitions when you elect to participate in them.
• To enforce our terms, conditions and policies: For business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• For other business purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, marketing and your experience.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

Our security measures include:

• Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Access Controls: Only authorized personnel have access to personal data, and their access is strictly limited to what is necessary for their job functions.
• Regular Audits: We regularly review our security practices to ensure they are up-to-date and effective.
• Data Minimization: We only collect personal data that is absolutely necessary for the stated purpose.

Your Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure; (iii) restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

To make a request, please contact us using the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you are a resident in the European Economic Area, and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.