Your Questions, Answered
About Our Products
Are Luminyx products vegan and cruelty-free?
Yes, at Luminyx, we are deeply committed to ethical and sustainable practices. All our supplements and cosmetic products are 100% vegan, meaning they contain no animal-derived ingredients. Furthermore, we proudly guarantee that none of our products or their ingredients are tested on animals at any stage of development. We believe in beauty and wellness that is kind to all living beings and the planet.
What is the shelf life of Luminyx supplements and cosmetics?
The shelf life of our products varies depending on the specific item. Generally, our sealed supplements have a shelf life of 2-3 years from the manufacturing date, while our cosmetics typically last 1-2 years. Once opened, we recommend using supplements within 6 months and cosmetics within 6-12 months, as indicated by the PAO (Period After Opening) symbol on the packaging. Always store products in a cool, dry place away from direct sunlight to maintain their efficacy.
Are your products suitable for sensitive skin or allergies?
We formulate our skincare products with natural, gentle ingredients to minimize the risk of irritation, making many of them suitable for sensitive skin. However, individual sensitivities can vary. We always recommend performing a patch test on a small area of skin before incorporating a new product into your routine, especially if you have known allergies or very sensitive skin. For detailed ingredient lists, please refer to the product pages or contact our customer support team for personalized advice.
Where do Luminyx ingredients come from?
Luminyx sources its ingredients globally from reputable suppliers who adhere to strict quality and ethical standards. We prioritize organic, wild-harvested, and sustainably grown ingredients whenever possible. Our commitment is to use the purest and most potent natural extracts to ensure the highest quality and efficacy in all our products. Each ingredient undergoes rigorous testing for purity, potency, and absence of contaminants.
Ordering & Delivery
How long does delivery take?
Standard delivery within the United Kingdom typically takes 3-5 business days. For international orders, delivery times can vary significantly based on the destination country's customs procedures and local postal services, usually ranging from 7-21 business days. Expedited shipping options are available at checkout for faster delivery. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its journey.
Do you ship internationally?
Yes, Luminyx is proud to offer international shipping to a wide range of countries. Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information before placing your order. Shipping costs and estimated delivery times for international orders will be calculated at checkout.
Can I modify or cancel my order after it's been placed?
We process orders quickly to ensure prompt delivery. Therefore, modifications or cancellations are only possible if your order has not yet entered the shipping process. If you need to change or cancel an order, please contact our customer support team immediately at [email protected] or call us at +44 20 7946 0888 during our business hours (Mon-Fri: 9:00-17:00, Sat: 10:00-14:00). We will do our best to accommodate your request.
What if my package is lost or damaged during shipping?
In the rare event that your package is lost or arrives damaged, please contact our customer support team within 48 hours of expected delivery or receipt of the damaged item. Provide your order number and any relevant details, including photos of damaged packaging or products. We will work swiftly to investigate the issue with the shipping carrier and arrange for a replacement or refund as quickly as possible.
Payments & Returns
What payment methods do you accept?
Luminyx accepts a variety of secure payment methods for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed through encrypted gateways to ensure your financial information is protected. We do not store your credit card details on our servers.
What is your return policy?
We want you to be completely satisfied with your Luminyx purchase. If for any reason you are not, you may return unopened and unused products within 30 days of receipt for a full refund or exchange. For hygiene reasons, opened cosmetic products cannot be returned unless they are faulty. Please visit our Terms & Conditions page for detailed information on our return process and eligibility criteria.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send items back without an RMA number, as this may delay your refund or exchange.
When will I receive my refund?
Once your returned item is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Still Have Questions?
If you couldn't find the answer you were looking for, our dedicated customer support team is always ready to assist you. Don't hesitate to reach out!